Accessibility Statement

RegistryConnect is committed to ensuring digital accessibility for all users, including people with disabilities. We strive to provide an inclusive experience for everyone.

Last Updated: 15 December 2024

Our Commitment to Accessibility

RegistryConnect believes that everyone should have equal access to information and functionality on our website. We are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability.

We actively work to increase the accessibility and usability of our website and, in doing so, adhere to many of the available standards and guidelines, including the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

Accessibility Standards

WCAG 2.1 Level AA Compliance

Our website aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines explain how to make web content more accessible for people with disabilities.

  • Perceivable: Information and UI components must be presentable in ways users can perceive
  • Operable: UI components and navigation must be operable by all users
  • Understandable: Information and UI operation must be understandable
  • Robust: Content must be robust enough for interpretation by assistive technologies

Australian Standards

We also consider the Australian Government's Digital Service Standard and the Disability Discrimination Act 1992 (DDA) in our accessibility efforts.

Accessibility Features

Visual Accessibility

  • High contrast color schemes
  • Dark mode support for reduced eye strain
  • Scalable text and UI elements
  • Clear visual hierarchy and layout
  • Alternative text for images
  • Focus indicators for interactive elements

Motor Accessibility

  • Full keyboard navigation support
  • Large clickable areas for buttons and links
  • No time-sensitive interactions
  • Drag and drop alternatives
  • Voice control compatibility
  • Touch-friendly interface design

Cognitive Accessibility

  • Clear and simple language
  • Consistent navigation and layout
  • Descriptive headings and labels
  • Error prevention and clear error messages
  • Logical reading order
  • Minimal cognitive load design

Auditory Accessibility

  • No auto-playing audio content
  • Visual alternatives to audio cues
  • Captions for video content
  • Text-based communication options
  • Screen reader compatibility
  • Audio control options when applicable

Assistive Technology Support

Our website is designed to work with a variety of assistive technologies:

Screen Readers

  • • JAWS (Windows)
  • • NVDA (Windows)
  • • VoiceOver (macOS/iOS)
  • • TalkBack (Android)

Voice Control

  • • Dragon NaturallySpeaking
  • • Windows Speech Recognition
  • • Voice Control (macOS)
  • • Voice Access (Android)

Keyboard Navigation

  • • Tab key navigation
  • • Arrow key support
  • • Enter and Space activation
  • • Escape key functionality

Browser Zoom

  • • Up to 200% zoom support
  • • Text scaling compatibility
  • • Responsive design adaptation
  • • No horizontal scrolling

Testing and Monitoring

We regularly test our website for accessibility using:

  • Automated accessibility testing tools
  • Manual testing with assistive technologies
  • User testing with people with disabilities
  • Regular accessibility audits by third-party experts
  • Ongoing monitoring and improvement processes

Continuous Improvement: We view accessibility as an ongoing process and continuously work to improve the accessibility of our website based on user feedback and evolving standards.

Known Accessibility Issues

We are aware of the following accessibility issues and are working to address them:

Current Issues:

  • Some third-party embedded content may not be fully accessible
  • Complex data tables may require additional navigation assistance
  • Some PDF documents may not be fully screen reader compatible

Timeline: We are actively working to resolve these issues and expect improvements in the coming months.

Alternative Access Methods

If you encounter accessibility barriers on our website, we offer alternative ways to access our services:

Phone Support

Call us at 1300 310 499 for assistance with any of our services. Our team can help you complete forms, access information, or schedule appointments.

Email Support

Email us at accessibility@registryconnect.com.au for assistance or to request information in alternative formats.

In-Person Assistance

Visit our office at 6 Star Circuit, Derrimut for in-person assistance. We can arrange accessible meeting spaces and provide documents in alternative formats.

Document Formats

We can provide documents in alternative formats including large print, audio, or accessible electronic formats upon request.

Feedback and Complaints

We welcome feedback about the accessibility of our website and services. Your input helps us identify areas for improvement and ensure we're meeting the needs of all our users.

How to Provide Feedback:

  • Email: accessibility@registryconnect.com.au
  • Phone: 1300 310 499
  • Mail: 6 Star Circuit, Derrimut
  • In-person: Visit our office during business hours

We aim to respond to accessibility feedback within 5 business days and will work with you to resolve any issues promptly.

Accessibility Contact Information

For accessibility-related questions, feedback, or assistance, please contact us:

Phone

1300 310 499

TTY available upon request

Email

accessibility@registryconnect.com.au

Address

6 Star Circuit, Derrimut

Wheelchair accessible