AI Usage &
Ethics Policy

Regi is the AI assistant available across our website and inside your dashboard. It helps you navigate our services, understand business registration and compliance topics, and draft preliminary information — quickly and in plain language.

• What powers it: Regi uses a trusted third-party large language model under commercial terms that prohibit the provider from using your data to train their models.
• It can make mistakes:Regi can occasionally be inaccurate or incomplete. Always verify important details, and never rely on it as a substitute for professional advice (see Accuracy & Limitations and Prohibited Advice below).
• Your conversations: When you are signed in, your chats are saved to your profile so you can pick them up later — and you can review or permanently delete them at any time from Dashboard → Chat with Regi. If you use Regi as a guest, your conversation stays on your device only.
• Fair-use limits: To keep Regi available and secure for everyone, usage is subject to reasonable limits. If you reach a limit, contact our team to continue.

Your trust is paramount. We adhere to strict data privacy standards regarding AI training:

• No User Data Training: We do not use your specific company data or personal information to train our public AI models.
• Data Isolation: Your data is processed in secure, isolated environments to generate responses and is not shared with other users.
• Third-Party Models: Where we utilize third-party LLMs (Large Language Models), we do so via enterprise agreements that explicitly prohibit the provider from using our data for model training.

Interaction data with our AI assistant is retained for a limited period to ensure service quality and allow for audit trails.

• Chat Logs: Chat history is stored securely and is accessible only to you and authorized support staff (upon your request).
• Deletion: You can request the deletion of your AI interaction history at any time by contacting support.

While we strive for high accuracy, AI technology can occasionally produce incorrect or misleading information ("hallucinations").

Our AI is strictly prohibited from providing advice in regulated areas. It is programmed to decline requests for:

• Legal Advice: Interpretation of the law for specific legal cases.
• Financial Advice: Investment recommendations or tax planning strategies.

If you require such advice, please consult a qualified solicitor or accountant.

Users must not attempt to manipulate the AI to generate harmful, illegal, or unethical content ("jailbreaking"). We monitor for abusive behavior and reserve the right to suspend AI access for users who violate these terms.

We believe in the "human-in-the-loop" approach.

• Critical documents generated by AI should be reviewed by you or your professional advisor.
• If you believe the AI has made a mistake, you can report it immediately to our support team for review.

By using our AI features, you acknowledge that:

• The AI is a productivity tool, not a substitute for professional judgment.
• You are responsible for the final approval of any document or submission prepared with AI assistance.
• RegistryConnect is not liable for any penalties or losses resulting from reliance on unverified AI outputs.

For further questions regarding our AI policy, please contact our support team or call 1300 310 499 to verify your application details prior to submission.

• You retain full responsibility for the accuracy of information submitted to government authorities (e.g., ASIC, ABR).
• The AI Assistant does not create a solicitor-client relationship.